Eliminate Package Complaints. Reclaim 35-45 Staff Hours a Month. Complete Liability Protection.
Every package tracked from delivery to pickup. Couriers self-serve. Residents notified instantly. Fits all packages. Smart Package Room is the complete package management solution for multifamily properties. No lost packages. No manual logs. Total accountability.
Trusted by Leading Multifamily Operators
Why Most Package Management Systems Fall Short
The Package Management Problem
- ✕No visibility into what's been delivered, picked up, or sitting for days
- ✕Staff spends 2-3 hours daily sorting, searching, and fielding resident complaints
- ✕Lost and misplaced packages create liability with no audit trail
- ✕Seasonal volume overwhelms capacity with no way to scale
- ✕Residents frustrated by slow pickup, missed notifications, and stolen packages
The Smart Package Room Solution
- Complete real-time dashboard tracks every package from delivery to pickup
- Couriers self-serve. Residents pick up unassisted. Staff freed for higher-value work
- Full digital audit trail with timestamps. Zero lost packages at Stuytown in 4+ years
- Flexibility to scale for peak season. Handles bulk deliveries in minutes
- Residents pick up in under 10 seconds with guided lighting. 24/7 access
Courier or Staff Deliver
Couriers and staff self-serve. They enter through secure access, capture package label information using the MobileKiosk™, and place packages on open shelving. Every delivery is logged with a photo and timestamp. Fits all packages.
Resident Notified
Resident receives automatic SMS and email notification with a secure PIN and QR code. No app download required. Instant accountability from the moment a package arrives.
Pickup in Seconds
The light and laser guidance system directs residents to their exact package. Average pickup time: under 10 seconds. Every pickup logged. Complete chain of custody.
See It In Action
Frictionless Package Pickup in under 10 seconds.
The Dime, a 23-story luxury residence in South Williamsburg, Brooklyn, uses Smart Package Room as its apartment package system for complete package management.
Book a 15-Min CallHow America's Largest Apartment Community Solved Package Chaos for 30,000 Residents
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With 11,200+ units spanning 80 acres, Stuytown's package management was overwhelmed. 200+ apartment buildings trust Smart Package Room today, but Stuytown was the proving ground. Staff spent hours daily sorting and searching. Residents endured 30+ minute waits during peak hours. Lost packages created constant liability disputes with no way to track what happened.
"With the Smart Package Room system, we went from 12 full-time employees managing packages down to two!"
- Magdalena Gross, General Manager, Stuyvesant Town, NY
Built for Everyone in the Building. Designed for Property Managers.
Turn Your Package Room Into an Operational Advantage
2-3X Capacity
Handle more packages per square foot than manual sorting or locker systems.
Digital Audit Trail
Every delivery and pickup logged with timestamp. Complete liability protection.
Top-Ranked Amenity
Package management is now a deciding factor for renters.
Measurable ROI
Reclaim 35-45 staff hours/month. Higher resident retention. Better reviews.
Reclaim Time Lost to Package Management
Reclaim Your Time
Stop sorting packages. Couriers self-serve. Focus on leasing and resident care.
Handle Peak Season
Holiday season volume? No problem. System scales with demand.
Effortless to Use
An intuitive interface couriers and residents pick up in minutes.
Strategic Oversight
Dashboard shows everything at a glance. Intervene only when needed.
Pick Up Packages on Your Schedule
24/7 Access
Pick up packages at 6am or midnight. Your schedule, not office hours.
Instant Notifications
Get a personalized text and email the moment your package is delivered.
10-Second Pickup
The light and laser guidance system takes you right to your package.
No App Required
Notification includes PIN or QR code. Works with any phone or device.
Deliver Packages Without Locker Constraints
Bulk Delivery
Deliver 50 packages in 20 minutes. No hunting for the right size.
All Carriers Welcome
Amazon, USPS, UPS, FedEx, DHL. Everyone uses the same system.
Self-Service Access
No waiting for staff. Secure entry, capture package label information, deliver, done.
Fewer Redeliveries
First-attempt success rate goes up. Fewer bounced packages.
Don't Take Our Word For It
Join 200+ properties nationwide already using Smart Package Room.
"We love this room! Once couriers get it, they really get it. Our residents love it, and we couldn't be happier."
"In the past, I've seen couriers going floor to floor for an hour and a half. Now it takes 5-10 seconds per package."
"This product truly assists us in organization and tracking, and eliminates complaints. Residents are always impressed."
More Success Stories
The Dime
Brooklyn, NY
23-story luxury mixed-use
<10 sec pickup
210–220 E. 22nd Street
Manhattan, NY (Gramercy Park)
Two connected buildings
5-10 sec per package
Haven at Birkdale Village
Huntersville, NC
Suburban multifamily
Couriers love itWhat's Included
Amoeba Module®
Computer vision tracks standard packages
MobileKiosk™
Handheld device for quick bulk delivery
Light & Laser Guidance
Directs residents to exact package
Oversized Zone
Dedicated area for furniture, TVs, etc.
Cold Storage Zone
Optional refrigerated zone
Dry Cleaning Zone
Dedicated hanging zone for garments
24/7 Monitoring
Presence sensors track all activity
Real-Time Dashboard
Property manager visibility at a glance
Works With Your Existing Systems
No rip-and-replace. Plug into what you have.
PROPERTY MANAGEMENT AND ACCESS CONTROL
Smart Package Room vs. Traditional Package Management
Smart Package Room
|
Traditional Package Management | |
|---|---|---|
| Package Capacity | 2-3X higher than lockers |
Limited |
| Oversized Items | Secured in room |
Unsecured |
| Cold Storage | Optional |
Rarely |
| Dry Cleaning Zone | Dedicated |
Not supported |
| Peak Season Scaling | Flexible |
Fixed capacity |
| 24/7 Access | Yes |
Depends on staffing |
| Audit Trail | Complete |
Partial |
Common Questions
See If the Smart Package Room System Fits Your Property
Book a 15-minute call. We'll ask about your property, share how the system works, and give you a ballpark quote. No pitch, no pressure.
What Happens Next
✓ White-glove installation
✓ 6-8 week lead time
Get a Custom Quote.
Book a call to learn exactly how it works for your property.